Vodola Chris is responsible for developing client Stella, measures and yields of retail customer service online. As part of the development team of the client, working closely with Chris retailers Stella share data and objective analysis platform - Stella Metric - provide significant improvements in service performance.
Vodola has over 15 years of customer service and operational experience has led teams in a number of consumer organizations, including The Estee Lauder Companies, Nestle Waters and Colgate-Palmolive. He joined the team Stella Bluefly.com , where he served as director of customer service and operations.
AOL Jobs was asked what it takes to be a customer service representative will be in the digital age.
What skills are needed?
A career in customer service is not for everyone. He is listening, empathy, to try to understand the issues and have the ability to find solutions. Even more important than what this process really enjoy. The only prerequisites for a new course entry level cars are good (I've never been someone who does not like to hire) and how to use a computer, because you will use it, either talk to your customers use the systems for problems to solve , or just make the difficult interactions that you come across.
How these skills are acquired?
An incredible way to gain social skills to work in detail, even if it's only a few months. I worked at Staples Center local copy of the summer after high school and learned more about customer needs, limitations and restrictions that I'm learned in a class or course with them. Retail is not done behind a digital wall. Is face to face - it will run and hide behind a cell phone or laptop!
What can you expect to earn?
This can be very different. Customer service representative at the entrance typically earn between $ 12 to $ 20 per hour, but should be adjusted depending on market conditions up or down. The most flexible and is available, you are attempting to earn more money in the long run. Employers need reliable, available agents, and in some cases, to pay a premium in order to keep them. Most supervisors met started on the ground floor and has earned respect for a reliable, friendly and reliable person. You can go to earn a full time salary ranges from $ 30k even as high as six figures for senior management.
How have they changed the expectations of the customer (or not)?
Basically, no matter how much technology we. At hand, the customers are people We just want to get from point A to point B without provocation, empathy helps lubricate the way. Sometimes the point B of the landing in the hands of the mother's birthday flowers is, and sometimes it is an active Wi-Fi. What has changed is the speed at which we hope not to reach forth to point B. It was long, had to call a toll free number and navigate a massive stream of phone messages even begin our journey. Today, this support is often only a tweet or post on Facebook and more customers this type of connection and immediate resolution is higher. And if they fail, they will find it elsewhere!
No comments:
Post a Comment